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Privacy Statement



Information Collection and Use
GOATTUFFPRODUCTS.com, , is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. GOATTUFFPRODUCTS.com, collects information from our users at several different points on our website.

Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We keep your registration information available when you return for your convenience.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Goat Tuff Products does use cookies to track visits to GOATTUFFPRODUCTS.com. These cookies are automatically generated by our web servers and log the Internet Protocol ("IP") address of the visiting computer. Goat Tuff Products does not generally use this information to personally identify any of it’s customers. However, if a user provides expressly written consent for GOATTUFFPRODUCTS.com to "remember" the unique identifier that was selected when registration took place for various activities on the site, that unique identifier will be stored on a cookie on the user’s computer. This cookie will then link the user’s registration information, and the user’s navigation path around the site will be tracked. We use this data to develop a better working knowledge of our customers/users, target customer/user interest, and enhance the experience on our site based on generated statistical data, which will disclose what actions are being taken place on site. Otherwise, once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For instance, the user would have to log in repeatedly to navigate the site without cookies. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files
When a user visits GOATTUFFPRODUCTS.comor some of our business partners may gather certain technical and routing information about the user’s computer (like IP address) to assist the user with navigation of our site and its provided services. These local environmental variables will be used to analyze trends, administer the site, track user's movement, measure various internet traffic patterns, and gather broad demographic information for aggregate use. Without expressly informing a user in each particular circumstance, GOAT TUFF Products does not match such information with any of personal user information.

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We occasionally partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. When using the forums on our website if a user posts personal information in the message body the user will be posting their personal information to the public. We strongly urge users to be careful if/when posting personal information to the forums.

Links
This web site contains links to other sites. Please be aware that we GOATTUFFPRODUCTS.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Occasionally we use a third party for surveys. Their collection of personal information on their site is governed by their privacy policy.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address GOATTUFFPRODUCTS.com, will automatically send the friend a one-time email inviting them to visit the site. GOATTUFFPRODUCTS.com, stores this information for the sole purpose of sending this one-time email.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to: info@GOATTUFFPRODUCTS.com

Safe Shopping Guarantee and Fair Credit Billing Act
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00. We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support at info@GOATTUFFPRODUCTS.com.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or promotional materials from us may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@GOATTUFFPRODUCTS.com Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.



Exchanges & Returns


Exchanges & Returns

Goat Tuff Products offers a "no hassle" return policy on unopened products. You may return it to us for a refund or exchange within 14 days of purchase.

Shipping charges will not be refunded for items returned for reasons beyond our control. Example, wrong size, did not like, ordered wrong item, etc.

When ordering these items please double check with customer service if you have any questions prior to purchase


Two Steps to a Successful Return




Step 1: Prepare the Item(s) for Return

Write the following information on your original packing slip:

  • Write your Order number as "Order: xxxxxx"

  • Write "Credit" or "Exchange"

  • Write a brief note describing the "Reason for Return"

  • Circle the item or items that are being returned

    Step 2: Ship the Item(s) to Goat Tuff Products

  • Re-package the return items, with packing slip, in the original packaging material

  • Send the Package either US Postal Service, UPS or FedEx to:

    Goat Tuff Products
    attn: Returns Processing Center
    9375 N Hampshire Dr.
    Tucson, AZ 85742





Security & Privacy


Your privacy and credit card are guaranteed to be 100% safe and secure

The Security of Your Personal Information

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can contact us



Shipping


Shipping Costs

Total Price of Product(s) Standard Shipping
$0.01 - $49.00 $5.99
$49.01 - $99.00 $7.99
$99.01 - $199.00 $9.99
$199.01+ Please Call


*Please note some items do carry an oversize charge.

Shipping Method

Products ordered from Goat Tuff Products will be shipped by USPS, UPS or FedEx.



International Shipping

Currently we ship only to addresses in the continental United States, Hawaii, and Alaska. We cannot ship to P.O. Boxes, APO, or U.S. Territories.

Shipping Options

Standard Shipping
Orders will arrive within 3 to 7 business days, with the exception of back-ordered items.

Expedited Shipping
For quicker delivery, expedited shipping is available. Expedited orders will arrive within 2 business days.

Express Shipping
Need it faster? We offer lightening fast express shipping these orders will arrive in one business day.

Please note that delivery times are after shipment of the order. Shipment of orders take up to 2-3 Business Days (Monday-Friday) to process before they are shipped. Delivery times depend on processing, delivery location, and product availability. We ship only to addresses in the continental United States, Hawaii, and Alaska. We cannot ship to P.O. Boxes, APO, or U.S. Territories.

Items Damaged in Shipping

If your shipment appears to be damaged upon arrival to you, DO NOT ACCEPT the shipment. If, after opening your shipment, you find that you have received damaged or defective merchandise, please email us within 5 days of receipt of delivery for a Return Authorization Number.






Ordering


Payment Options

We accept Visa and MasterCard, We do not accept personal checks, money orders or cash.  

Credit Card Processing

In order to insure the funds are available and to verify card ownership; we will authorize your card for the amount of your order when you place it.

In most cases those funds will be captured (collected) after shipment but in some cases it may be charged prior to shipment.

If you have a question or believe there is an error about a charge on your credit card please contact us so that we may research it. We will happily make any corrections that are necessary.



Sales Tax

Although federal law doesn't require us to charge tax for items shipped across state lines, you may be personally required by your state to remit sales tax. However, if your delivery address is in Arizona, our system will charge you 6% state sales tax.

How to Cancel or Change an Order

To make changes or to cancel your order please contact us via email. Please note that cancellations left on VM may not be honored and a request for cancellation is just that. We will make every effort to cancel an order but in some cases it may not be possible. If we are unable to cancel the order we will work with you to either get the product back or find a suitable solution.

Order Confirmation

After placing an order, you will see a confirmation page with detailed order information. We recommend that you print this page for future reference. You also should receive an email confirming the receipt of your order. If you create an account prior to or during the checkout process, you will be able to log-in to track the status of your order prior to and after shipment.

* Please note: If you placed your order using our guest checkout process you will not receive an order confirmation via email. We are in the process of changing this to allow those to be sent.

Order Processing Time

Every effort is made to ensure your order is processed and on its way to you within 48 to 72 business hours* of order.

In some rare cases it can take up to seven days for an order to ship. If the timeframe extends past seven days we will contact you via email with an estimated ship date and an explanation for the delay.

*Please note that business days are Monday-Friday, excluding federal holidays within the United States.

For example, if you order an In-Stock item(s) on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday in most cases. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address

Order Processing Time- Additional Notes

Fraud Scan

Goat Tuff Products makes every effort to protect its customers from online fraudulent credit card charges. To this end every order is electronically reviewed; in addition random orders are pulled for further review. If your order is flagged by either of these processes it will delay shipment until we can verify the information you provided with your credit card company. If we are unable to verify the information we will cancel the order.

Address Verification

GoatTuffProducts.com electronically verifies all shipment addresses on its orders . We use the UPS electronic address verification system. If the system identifies your shipment address as incorrect your order will be flagged for further review. Our address verification team will attempt to correct it. Please double check shipment addresses for mistakes. If you notice and error please contact us as soon as possible so your order want be delayed.

Credit Card is Declined

In most cases the reason for a transaction to be declined is because of:
1) The credit card number is incorrect; in other words typos
2) The expiration date is entered incorrectly
3) AVS failure

Further Explanation on AVS

What is the Address Verification System (AVS)? The Address Verification System (AVS) is an advanced level of credit card security that is built in to the credit card processing networks to help thwart identity theft. When a user makes an online purchase with a credit card their billing address is required and the CID number. The house number portion and postal code of the billing address they enter is compared to the billing address on file for the card. If any combination of the address, Zip code or CID does not match then the transaction is declined.

Legitimate Declines are Common

If the address entered by you does not match the address on file with the card then the transaction will be declined. If something is misspelled or the you have moved then the address will not verify. In many cases this is merely because many customers get their mail at a po box and forget to use that address for the billing address.

In the event a card fails the only choice you have is verify your information on file with the card issuer and retry the order.

Another common misconception is when a customer calls the bank or verifies their account through other means they may see a hold on their account for the amount of the order even though our site declined the card. This is because all is needed to charge a card is a valid card number and expiration date. However we take additional steps to protect the customer such as AVS as described above. Even if the card is a valid card number, a valid expiration date and has funds on it; it will be declined if it does pass the other checks. These authorizations will drop off in a matter of days; and your order will not ship. If they are causing a hardship in any way please contact customer service so we may call your bank to have them removed.

If you continue to have problems contact us and we will help you resolve the problem.



Order Tracking



Order Tracking

Once your order has been shipped, we'll notify you via e-mail with your UPS tracking number. You'll receive this e-mail notification after 10 pm eastern time the night that your order ships. See our Order Processing Time Policy for more information on shipment timeframe. For information on shipping cost and options click here.

You can view your UPS tracking number anytime by visiting our site and logging into your account. Then, you can use your tracking number at www.UPS.com to view your shipment's progress.

To check the status of your order click here.

If you purchased as a guest vs registering; please use the link below to inquire about your order status. 





Contact Information




Goat Tuff Products
9375 N Hampshire Dr.
Tucson, AZ 85742
Phone: (520) 742 - 1701
Fax: (520) 742 - 1702
Info@goattuffproducts.com







Privacy Shipping Exchanges & Returns Security Ordering Order Tracking Contact Us