GOAT TUFF PRODUCTS POLICIES

PRIVACY STATEMENT

Information Collection and Use

GOATTUFFPRODUCTS.com, is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. GOATTUFFPRODUCTS.com, may collect information from our users at several different points on our website in the form of cookies or individual pixels to help track and improve site performance or advertising.

Order

We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used strictly for billing and customer order fulfillment purposes only. If we have trouble processing an order, this contact information is used to get in touch with the user. This registration information may be chosen to be available when you return for your convenience.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Goat Tuff Products does use cookies to track visits to GOATTUFFPRODUCTS.com. These cookies are automatically generated by our web servers and log the Internet Protocol (“IP”) address of the visiting computer. Goat Tuff Products does not use this information to personally identify any of it’s customers. However, if a user provides expressly written consent for GOATTUFFPRODUCTS.com to “remember” the unique identifier that was selected when registration took place for various activities on the site, that unique identifier will be stored on a cookie on the user’s computer. This cookie will then link the user’s registration information, and the user’s navigation path around the site will be tracked. We use this data to develop a better working knowledge of our customers/users, target customer/user interest, and enhance the experience on our site based on generated statistical data, which will disclose what actions are being taken place on site. Otherwise, once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For instance, the user would have to log in repeatedly to navigate the site without cookies. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

When a user visits GOATTUFFPRODUCTS.com or some of our business partners may gather certain technical and routing information about the user’s computer (like IP address) to assist the user with navigation of our site and its provided services. These local environmental variables will be used to analyze trends, administer the site, track user’s movement, measure various internet traffic patterns, and gather broad demographic information for aggregate use. Without expressly informing a user in each particular circumstance, GOAT TUFF Products does not match such information with any of personal user information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We occasionally partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. When using the forums on our website if a user posts personal information in the message body the user will be posting their personal information to the public. We strongly urge users to be careful if/when posting personal information to the forums.

Links

This web site contains links to other sites. Please be aware that we GOATTUFFPRODUCTS.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to: info@GOATTUFFPRODUCTS.com

Safe Shopping Guarantee and Fair Credit Billing Act

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00. We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

EXCHANGES & RETURNS

Goat Tuff Products offers a “no hassle” return policy on unopened products. You may return it to us for a refund or exchange within 14 days of purchase.

Shipping charges will not be refunded for items returned for reasons beyond our control. Example, wrong size, did not like, ordered wrong item, etc.

When ordering these items please double check with customer service if you have any questions prior to purchase

Two Steps to a Successful Return

Step 1: Prepare the Item(s) for Return

Write the following information on your original packing slip:

• Write your Order number as “Order: xxxxxx”

• Write “Credit” or “Exchange”

• Write a brief note describing the “Reason for Return”

• Circle the item or items that are being returned

  Step 2: Ship the Item(s) to Goat Tuff Products

• Re-package the return items, with packing slip, in the original packaging material

• Send the Package either US Postal Service, UPS or FedEx to:

  Goat Tuff Products
  attn: Returns Processing Center
  1371 Slippery Rock Dr. Vail, AZ 85641

SHIPPING & HANDLING

Shipping Method

Products ordered from Goat Tuff Products will be shipped by USPS, UPS or FedEx.

ORDERING

Payment Options

We accept Visa and MasterCard, We do not accept personal checks, money orders or cash.

Credit Card Processing

In order to insure the funds are available and to verify card ownership; we will authorize your card for the amount of your order when you place it.

In most cases those funds will be captured (collected) after shipment but in some cases it may be charged prior to shipment.

If you have a question or believe there is an error about a charge on your credit card please contact us so that we may research it. We will happily make any corrections that are necessary.

Sales Tax

Although federal law doesn’t require us to charge tax for items shipped across state lines, you may be personally required by your state to remit sales tax. However, if your delivery address is in Arizona, our system will charge you 6% state sales tax.

How to Cancel or Change an Order

To make changes or to cancel your order please contact us via email. Please note that cancellations left on VM may not be honored and a request for cancellation is just that. We will make every effort to cancel an order but in some cases it may not be possible. If we are unable to cancel the order we will work with you to either get the product back or find a suitable solution.

Order Confirmation

After placing an order, you will see a confirmation page with detailed order information. We recommend that you print this page for future reference. You also should receive an email confirming the receipt of your order. If you create an account prior to or during the checkout process, you will be able to log-in to track the status of your order prior to and after shipment.

* Please note: If you placed your order using our guest checkout process you will not receive an order confirmation via email. We are in the process of changing this to allow those to be sent.

Order Processing Time

Every effort is made to ensure your order is processed and on its way to you within 48 to 72 business hours* of order.

In some rare cases it can take up to seven days for an order to ship. If the timeframe extends past seven days we will contact you via email with an estimated ship date and an explanation for the delay.

*Please note that business days are Monday-Friday, excluding federal holidays within the United States.

For example, if you order an In-Stock item(s) on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday in most cases. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address

Order Processing Time- Additional Notes

Fraud Scan

Goat Tuff Products makes every effort to protect its customers from online fraudulent credit card charges. To this end every order is electronically reviewed; in addition random orders are pulled for further review. If your order is flagged by either of these processes it will delay shipment until we can verify the information you provided with your credit card company. If we are unable to verify the information we will cancel the order.

Address Verification

GoatTuffProducts.com electronically verifies all shipment addresses on its orders . We use the UPS electronic address verification system. If the system identifies your shipment address as incorrect your order will be flagged for further review. Our address verification team will attempt to correct it. Please double check shipment addresses for mistakes. If you notice and error please contact us as soon as possible so your order want be delayed.

Credit Card is Declined

In most cases the reason for a transaction to be declined is because of:
1) The credit card number is incorrect; in other words typos
2) The expiration date is entered incorrectly
3) AVS failure

Further Explanation on AVS

What is the Address Verification System (AVS)? The Address Verification System (AVS) is an advanced level of credit card security that is built in to the credit card processing networks to help thwart identity theft. When a user makes an online purchase with a credit card their billing address is required and the CID number. The house number portion and postal code of the billing address they enter is compared to the billing address on file for the card. If any combination of the address, Zip code or CID does not match then the transaction is declined.

Legitimate Declines are Common

If the address entered by you does not match the address on file with the card then the transaction will be declined. If something is misspelled or the you have moved then the address will not verify. In many cases this is merely because many customers get their mail at a po box and forget to use that address for the billing address.

In the event a card fails the only choice you have is verify your information on file with the card issuer and retry the order.

Another common misconception is when a customer calls the bank or verifies their account through other means they may see a hold on their account for the amount of the order even though our site declined the card. This is because all is needed to charge a card is a valid card number and expiration date. However we take additional steps to protect the customer such as AVS as described above. Even if the card is a valid card number, a valid expiration date and has funds on it; it will be declined if it does pass the other checks. These authorizations will drop off in a matter of days; and your order will not ship. If they are causing a hardship in any way please contact customer service so we may call your bank to have them removed.

If you continue to have problems contact us and we will help you resolve the problem.

ORDER TRACKING

Order Tracking

Once your order has been shipped, we’ll notify you via e-mail with your UPS tracking number. You’ll receive this e-mail notification after 10 pm eastern time the night that your order ships. See our Order Processing Time Policy for more information on shipment timeframe. For information on shipping cost and options click here.

You can view your UPS tracking number anytime by visiting our site and logging into your account. Then, you can use your tracking number at www.UPS.com to view your shipment’s progress.

To check the status of your order click here.

If you purchased as a guest vs registering; please use the link below to inquire about your order status.